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Waiting to see your Universal Credit payment breakdown causes many people anxiety, whether it is your first payment on you have already had numerous payments.
There is often the worry that more debts will be taken or that wages won't be picked up correctly. The payment section on the Universal Credit online accounts always states that your payment breakdown will be available 2 days after your assessment period ends (see example below), but really this is quite misleading as only a small percentage of payments automatically calculate.
If something needs manually actioned on your claim - like maybe something needs verified, childcare needs added, debt deductions need sorted or for no apparent reason - your case manager needs to do calculate it before it can be uploaded onto the system.
You won't get any notification that this has happened and it can appear at any point after your assessment period has ended. It is perfectly normal for the breakdown not to appear immediately. The wording on the payment breakdown screen was altered a few months ago and incorrectly builds expectation that it should appear immediately. Our advice is, if it is not showing 2 days before payment is due to you, do call them on 08003285644 to prompt them. Obviously though, if you are struggling badly with anxiety, budgeting or you think there is going to be a problem then initially send a message to 'payments' prompting them and if no response then do call. Generally when staff first arrive in the office each day, they do deal with claims that have overdue payments on them because obviously people that have not received any payment on due date to take priority. If your payment breakdown is not showing by payment date then you will not be paid until it is showing. Do not sit and wait for a payment if the breakdown is not showing - call them urgently.
For those who are unsure where a payment breakdown appears, we have included a screen shot below. If you do not have this button, then your first payment breakdown has not been calculated.
More information about....
HOW MUCH CAN BE DEDUCTED FOR DEBTS IF YOU CANNOT MANAGE ONE PAYMENT PER MONTH |
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